Customer care
We understand clients and address their needs. Our approach to customer care and the effort we dedicate to our clients and their events stem from many years of experience and know-how. The truth is, professional online events still frighten many event planners and businesses, and that is why we recognize the need for clear, direct, and quick guidelines.
What are the most prominent customer care features that set Confiva apart from other event platforms?
A dedicated event manager
No tools are good if you do not know how to use them. Anyone hosting an event on Confiva has the option of being in direct contact with a dedicated event manager. Confiva’s event managers are here to make their client’s lives easier during an online event organization. And they will stop at nothing to raise the level of any event they are helping to organize.
If this is all new to you, do not worry about leaving things in the hands of our event managers. From a platform standpoint, they guide you through using the platform. They also help you import content and advise you on possible improvements. It does not stop there. Do you need a video production team? No problem. Do you need a studio or venue? They can find the right one. Event managers can help you with the online aspects of your event. They are your point of contact for the entire production of your online event.
Attendee support
We give our attention to the attendees as well. Our support staff is always ready—before, during, or after the event—to help resolve any issues. Our problem-solving record is currently at 100%, and we intend to keep it that way.
We want you, speakers, performers, and attendees to have a blast at your event, no matter its form. There are countless ways to create online events so let us steer you in the right direction. With our software and our customer care, you will be running online events in no time and with little effort.
Are you ready to take on this task? We are.